This quote was taken from "Arcanaville" on the City of Heroes forums, with regard to adding new features to the game. The quote is lovely, and I think it applies to just about any update to any game, or software in general.
It's never as hard as the developers say it is, it's never as easy as the players think it is, and the best way to do it is most likely to be a way both groups would initially think is insane.
